Opening new hotels in stunning locations, welcoming more guests and creating unforgettable experiences – these must be your ultimate aspirations as a hotelier.
However, you also know the hard truth: The road to expansion is not easy. The more you grow, the more challenges you encounter, from managing operations across multiple locations to maintaining consistent customer satisfaction.
Every aspect needs to be perfectly coordinated, which is where the right technique is crucial. Without it, you can quickly find yourself overwhelmed and juggling countless responsibilities.
The actual situation is this DLS Hotel faced on their journey. They need a reliable backbone—a strong technology foundation—to support their ambitious growth plans.
They found this in Modern hotel solutions by YCSallowing them to scale with confidence knowing they have the right tools to support them every step of the way.
Let’s delve deeper into their stories and discover how YCS made a difference for them!
Meet DLS Hotels
DLS Hotels is a thriving hotel chain with over 25 hotels spread across 12 locations in Uttarakhand and Himachal Pradesh, including popular tourist destinations like Haridwar, Rishikesh and Dharamshala land.
Since its founding in 2014, the chain has steadily expanded, adding more properties year after year. Achieving this level of growth and success isn’t easy.
It’s not just about financial investing; This is about finding the right technical support to drive and sustain its expansion.
Let’s take a closer look at the challenges and obstacles they faced along the way.
Challenges faced
Since its inception in 2014, DLS Hotels has operated with a clear vision: to provide the best service by setting the highest guest expectations and not just meeting them, but exceeding them – all at an affordable price.
However, as they continued to add more properties, they found it increasingly difficult to maintain this standard. Ensuring smooth bookings and delivering a consistent guest experience across multiple locations becomes a challenge.
Managing operations of numerous assets and tracking each one is becoming increasingly complex. The lack of real-time information on each property makes it difficult to control everything. Despite exploring various solutions available on the market, none seemed to meet their needs.
What they needed was an integrated solution that could streamline their day-to-day hotel operations and provide comprehensive, real-time management across all locations.
Solution: How can YCS help DLS Hotels?
Faced with these challenges, DLS Hotels turned to YCS for modern hotel solutions. For more than two years, they have been using our platform and relying on our technical support to manage their hotel chain.
YCS solved their key challenges by providing an integrated solution that seamlessly connected all their assets.
Our software provided the real-time visibility and centralized control of their operations that DLS Hotels needed. By integrating their management processes into a unified system, we help them streamline operations, improve booking accuracy and enhance the overall guest experience.
The transition to YCS not only resolved their operational difficulties but also provided strong support for their ongoing needs. This allows DLS Hotels to focus on its core mission of exceeding guest expectations while confidently managing its growing hotel network.
Notable changes and extensions
With YCS, DLS Hotels has experienced a series of transformative benefits that have revolutionized its operations and supported its expansion. Here’s how our solution works:
- Centralized inventory control: DLS Hotels can now manage all hotel inventory and bookings from a single platform. This centralized control means they can easily track and control the availability of all properties without the confusion of dealing with multiple systems. Additionally, it reduces the risk of overbooking and ensures comprehensive and accurate inventory management.
- Comprehensive data: By unifying all data into one system, they can easily gain valuable insights and reports. It provides a clear overview of performance metrics, guest preferences and operational efficiencies to help them make informed decisions.
- Full chain booking engine: We integrated a seamless booking engine into their hotel website, allowing guests to book directly to any location within their chain. This streamlines the booking process and enhances the guest experience.
- Single sign-on across all properties: Managing multiple login credentials can be cumbersome. YCS eliminates this problem for them by providing a single sign-on to all properties, simplifying access and enhancing security.
These changes enable DLS Hotels to streamline operations and easily manage its growing hotel portfolio. The right technology can not only meet their current needs but also pave the way for future growth.
With operational hurdles effectively addressed, DLS Hotels is now planning to add more hotels to its portfolio. Their confidence in YCS’s continued support is a cornerstone of their ambitious growth strategy.
After 10 years of collaboration, DLS Hotels and YCS have developed a relationship built on trust and results. The modern solution provided by YCS not only solved the operational challenges faced by DLS Hotels but also enabled them to upgrade with confidence.
Their journey demonstrates how the right technology can ease the burden of operational complexity and pave the way for expansion.
As a hotelier, are there any aspects of your operations that you feel could be simplified or improvised? Whether you’re juggling multiple properties or considering expansion, YCS is here to support you every step of the way.
Explore our capabilities and see how our solutions can make a difference for your hotel chain. Try it for free and experience the transformation yourself.
